Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
 
This intenstive and effective 8 hour course will educate your staff on identifying leads, how and when to contact them as well as how to close the sale and ask for referrals to build your business. We utilize proven sales techniques that have provided other businesses success time and time again.